FAQ’s

Still have questions? Check our searchable help
or  Contact us
and we’ll get back to you as quickly as possible.

What is the money back guarantee?

We want to make sure you have time to try OfficeTime and feel happy with it. Anytime up to 120 days after purchase you can ask for a refund for any reason.

Can I use OfficeTime on both my Mac and PC?

Yes. Your subscription gives you a proper offline app on every device you own. And they all just sync up. Never worry about not having your current changes. It’s always just there. And that includes cross-platform teams.

The Sunshine Edition can be synced via a shared drive like Dropbox and can have only one copy open at once.

How secure is my data?

We use industry leading Microsoft Azure secure data centers to safeguard all data and all data is encrypted in transit to and from your machine. The business version of OfficeTime will also encrypt your data right on your machine. You can also choose to use wifi sync on any edition of OfficeTime and your data will never leave home.

What if I don't want my data in the cloud?

We respect that. You can keep syncing to your iPhone via local wifi. Your data will never, ever be sent anywhere without your permission. You might like the Sunshine edition which has no subscription or cloud sync.

What happens when my subscription ends?

We believe you should never lose access to your data.  We also think you shouldn’t be ransomed into paying a company forever. If you cancel or don’t renew, you get to keep the entire app and all your data. You can keep using it to add entries, run reports, makes invoices and export all of your data.  And renew your subscription anytime to get updates and cloud sync.

What happens if my internet goes down?

Nothing. Unlike a web app, OfficeTime works just fine offline. Next time you’re online, everything syncs up with all your devices.

What happens to my data if you guys go bankrupt?

The thing we hate about cloud companies is if they suddenly die, you lose your data. We earnestly think that sucks. Even if everyone here got hit by the same bus at the same time as our data centre got flooded, you’d still have all of your data tucked safely on your computer or iPhone. Apart from cloud syncing, the app would continue working fine.

What does it mean to get new features without waiting?

We’re continuously adding new things as requested by the community. You get these right away in the Freelancer and Business Editions at no extra cost. With the Sunshine Edition you’ll need to wait until the next big paid upgrade to use them.

Is OfficeTime available for Android?

Not yet but we’ve got big plans for it. The Android version will be free if you have the Freelancer or Business Editions or available as an extra purchase with the Sunshine Edition.

Upgrading

What's new in Version 2?

Check out our latest blog post for the full run down of the differences between OfficeTime Version 1 and 2. 

How do I upgrade?

After purchase you’ll get a link to download. Just download and you’ll be up and running in the new version with all of your existing data.

If I upgrade will I keep my data?

Absolutely. The new version keeps everything you’ve already done. Plus you can safely go back to the old version anytime and keep all your recent changes.

The new version will also continue to sync with the current iPhone/iPad version.

The Sunshine Edition can be synced via a shared drive like Dropbox and can have only one copy open at once.

Will I lose my favorite feature?

No. We don’t believe in taking things away. If it works for you now, it’ll keep working for you in any edition you buy. That includes syncing to your iPhone or sharing your file across Dropbox.

Can I go back to Version 1 if I don’t like the new OfficeTime?

Yes! You can go back at any time and keep all your data!  You can even switch back and forth between them.  And we’re offering a full money back guarantee!  Don’t like the new version. Tell us, get every penny back and keep using version 1.

Is the iPhone version being upgraded?

Yes. We’re redesigning mobile time tracking to be as easy as possible on a small screen. The new mobile version will be included free with the Freelancer and Business Editions or available as an extra purchase with the Sunshine Edition.

In the meantime, the current mobile version works just fine with all desktop versions of OfficeTime.

Editions

How do I choose between the Sunshine and Freelancer Editions?

Freelancer is a monthly cost which includes all future upgrades. Current and future mobile versions of OfficeTime are also included.

Sunshine is a single purchase of the desktop version of OfficeTime and you will need to purchase the mobile version separately. Every 12-18 months we will be releasing paid upgrades with new features for both versions.

Can I still share my data across computers in the Sunshine Edition?

Yes. You can store your data file on a shared drive as you might do now with version 1. Just be sure to close one copy before you open the other. You can also continue to sync via wifi to your iPhone or iPad.

Can I restrict who sees billing info in the Business Edition?

Yes, you can choose who sees what. A team member can see only his or her own time or the whole team’s. And you can hide bill out rates and expenses. And of course, invoices are not visible to the rest of the team.

How easily can I add or remove team members using the Business Edition?

With the Business edition you can add or remove team members anytime and we’ll simply update your billing for only the months used.

Find out more

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